ECfOS is specialized in providing IT-user and administrators Service Support for your customers or internal users.
The high scalability of this service allows your company to be present in the European Market, not only as Software Provider but also as a Customer Service Support Company. Depending of the services you wish to provide to your customers or internal users, ECfOS will offer you the best type of Support. ECfOS Help-Desk is an information and assistance resource that troubleshoots your customer and internal user problems using:
 

• Phone and email resources
• CRM and Knowledgebase tools
• Ticket and Defect Systems
• Any additional tool provided by you 

ECfOS at a glance:

• We support 5 languages, covering all Countries in EMEA and most of APAC zone 
• We are focused on providing service management desk with high quality at a reasonable cost
• Our TSM's have a fully equiped lab in order to analyze technical issue's

Our IT outsourcing services include:

• Service Desk -- We deliver high quality service desk support through our focus on people, process (ITIL V3)  and technology. We go beyond traditional incident management to deliver request, problem, configuration and change management services as a core competency.
• Security Administration
• Infrastructure Management – We proactively manage the availability of your distributed IT infrastructure to improve productivity and user satisfaction while reducing costs. We can manage desktop/client devices, servers and networks. Our infrastructure outsourcing services include asset management, remote control, patch management and software distribution.
• Deployment -- Our IT Service Desk teams help you deploy new technology quickly, getting users up and running, while reducing your costs.